Healthcare WhatsApp communication reduces no-shows, improves patient compliance, and saves front-desk time. These templates follow DPDP Act principles — sent only to patients who have consented. Every template includes the correct Meta category to minimise cost and maximise approval speed.
Every template below uses Meta-approved variable formatting. Copy the body text, replace static content with your brand details, keep the {{variable}} placeholders, and submit via WA.Expert.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient's full name | Ananya Sharma |
{{doctor_name}} | Doctor's name | Dr. Priya Kapoor |
{{date}} | Appointment date | April 8, 2026 |
{{time}} | Appointment time | 11:00 AM |
{{clinic_name}} | Clinic or hospital name | HealthFirst Clinic |
{{location}} | Area/location | Bandra West, Mumbai |
💡 Add a 'Get Directions' URL button linking to the clinic's Google Maps URL. Reduces 'where is your clinic?' support queries by ~60%.
| Variable | What to fill | Example value |
|---|---|---|
{{doctor_name}} | Doctor's name | Dr. Rajiv Mehta |
{{speciality}} | Doctor's speciality | Cardiologist |
{{time}} | Appointment time | 9:30 AM |
{{date}} | Appointment date | April 9, 2026 |
{{clinic_name}} | Clinic name | HeartCare Mumbai |
💡 Send two reminders: 24 hours before and 2 hours before. Clinics using both reminders report 38–45% reduction in no-shows vs email-only reminders. WA.Expert's scheduler handles timed delivery automatically.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Suresh Iyer |
{{test_name}} | Name of test | Complete Blood Count (CBC) |
{{sample_date}} | Date sample was collected | April 6, 2026 |
{{report_id}} | Report reference number | RPT-29834 |
{{report_link}} | Secure PDF download link | lab.healthfirst.in/RPT-29834 |
💡 Use a secure link (HTTPS) that expires after 7 days for privacy compliance. Most LIMS (Lab Information Management Systems) generate these automatically. Connect your LIMS to WA.Expert via webhook.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Kavita Rao |
{{medication_name}} | Medication name | Metformin 500mg (60 tablets) |
{{doctor_name}} | Prescribing doctor | Dr. Sharma |
💡 Trigger this 5–7 days before the patient's supply runs out. Calculate based on: dispensed quantity ÷ daily dosage. For 60 tablets at 1/day, remind on day 53 after dispensing.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Rajesh Kumar |
{{discharge_date}} | Discharge date | April 7, 2026 |
{{summary_link}} | Secure discharge PDF link | portal.hospital.com/dc/78923 |
{{doctor_name}} | Follow-up doctor | Dr. Nair |
{{followup_date}} | Follow-up appointment date | April 14, 2026 |
{{emergency_number}} | Hospital emergency line | 022-4567-8900 |
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Sunita Patel |
{{package_name}} | Package name | Full Body Checkup (60 parameters) |
{{test_count}} | Number of tests included | 60 |
{{price}} | Package price | 1,999 |
{{offer_deadline}} | Offer validity date | April 30, 2026 |
💡 This is correctly classified as Marketing — it promotes a health package. Send only to patients who have opted in to receiving health offers. Works well with a 'Book Now' URL button and 'Call Us' phone button.
Build a complete appointment booking flow — with WhatsApp Flows.
Read →WA.Expert connects to your clinic software via webhook. Appointment reminders, lab reports, and discharge summaries send automatically.